Terms and conditions
Our goal is to provide you with the best, professional remedial massage service in the Yarra Valley. We encourage you to familiarise yourself with these terms and conditions to avoid disappointment or confusion. If you have any queries or concerns, please feel free to get in touch.
1. Appointments and bookings
Appointments can be made via our online booking, phone, text or email. New clients are required to complete our health intake form; so please arrive 5 to 10 minutes early. We allow plenty of time between appointments to ensure that you start on time. It would be appreciated if you arrive no more than 10 minutes early to ensure the previous client has time to leave. If you do arrive earlier, please take a seat in the waiting area. *Please refer to the cancellation policy.
2. Prices
Every effort is made to ensure our prices are reflected accurately across all mediums including our website, facebook page, printed promotional material etc. It is possible that mistakes are made which may cause our prices to differ. Please refer to the website for accurate and up to date pricing, you will be charged the price shown on the website.
3. Cancellation or reschedule
No-shows and last minute cancellations are difficult for our business and it may mean other clients miss out. You can cancel or reschedule anytime via phone or email with a minimum of 24 hours notice. Less than 24 hours notice may incur a 50% cancellation fee. No shows will incur a 100% fee.
4. Inappropriate Conduct
Under no circumstances will sexual comments, advances, or aggressive behaviour be tolerated. Anything of this nature will result in termination of the appointment, with full payment expected.
5. Health and hygiene practices
Health and hygiene is taken seriously and evaluated regularly at ALM Remedial.
The clinic is a clean and sanitary environment where your health and the health of your therapist is a primary concern.
Each client receives fresh, clean towels and a disposable face crest cover. All towels are thoroughly washed and dried at a high temperature before they are ready for the next client.
6. Gift Certificates
Gift certificates are non refundable and cannot be exchanged for cash under any circumstances.
Gift Certificates can only be redeemed by the individual gift certificate holder; however they may be redeemed over multiple appointments. Gift certificates are subject to the cancellation or reschedule policy.
If you have any questions please don’t hesitate to contact us.